Introduction

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Company offerings are centered around the creation of a “service model” that corrects the root cause of service issues and enables self-service. ServiceNow's tasks, activities and processes occur as cloud services, overseen as part of a comprehensive managed workflow that supports real-time communication, collaboration and resource sharing. ServiceNow has service management offerings for IT, human resources, security, customer service, software development, facilities, field service, marketing, finance and legal enterprise needs.

Use case(s)

• Read and replicate all of ServiceNow's data tables (e.g. Contract Management, Product Catalog, Procurement  etc.). This would allow users to extract and load all of their ServiceNow data into specified multi-table or multi-file sink.
• Retrieve data from one of ServiceNow's data tables, allowing users to transform and enrich the data before potentially joining it with other datasets.

User Storie(s)

• As a data pipeline developer, I should be able to import all of ServiceNow data tables so that I can analyze ServiceNow data
• As a data pipeline developer, I should be able to specify ServiceNow table name (e.g. ast_service, proc_po, proc_po_lineitem) for which I can retrieve and transform the data
• As a data pipeline developer, I should be able to specify Client ID and Client secret that would allow me to extract the table records from ServiceNow
• As a data pipeline developer, I should be able to see any errors from ServiceNow REST API calls so that I can resolve those issues

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Configuration

ServiceNow batch source plugin will support two different pluginsmodes:

1. ServiceNow Reporting Plugin mode - This plugin mode would get all the ServiceNow's data tables tables for a specific process/application (e.g. Contract Management, Product Catalog, Procurement  etc.)
2. ServiceNow Table Plugin mode - This plugin would get only the data associated with specified entity (e.g. ast_service, proc_po, proc_po_lineitem)

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